SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasty Queen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasty-queen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, the product corresponds to the description, sewn qualitatively
Class! All the load goes to the lower back. We are 6,5 months old, very comfortable for me and my son! To the sverdlovsk region came in 7 days, with delivery to the house!!! It's a record! Thank you very much! I advise the store))) later i will add photos!
Delivery is very fast. Quality is good
Excellent quality! The order was delivered in two weeks straight home. Seller recommend!
Perfect I'm too happy, it's perfect!
Ordered hipsit 15.07 chere rf, brought the courier 22.07. On the house. Thank you very much for the fast delivery. Hipsit is very good, quality is super. I have not tried it in use yet. Seller recommend.
This is a very cool store. The most decent. Always good quality goods.
Used a week of everything, but already the fabric rolled up, there were small puffs, perhaps from linden. Immediately agree that they used neatly! The very idea of hipsite is excellent, this inexpensive and the fabric is probably at this price and is. On vacation, he let us out very much. Delivery for 5 days to novosibirsk.
Came for 6 days in moscow. Quality is good.
Delivery to rostov on don for 4 days!!!!! It's just super! Delivered the courier. The quality is super, i recommend everyone, a good thing, it's much easier to wear a child!!! Thank you and the price is excellent
I'm very happy. The store is attentive and sociable. The goods are quality. Shipping 20 days. Thank you.
Delivered very quickly, courier to the house. The seams are all even. The quality is excellent. I'm not used to wearing a retenka yet. But the back is a little unloaded
31.05 ordered-7.06 already the parcel was already at the post office of my city (p. Komi, g. Pechora). This is even faster than i order from valdberry in russia. The hipsit itself is whole, everything is sewn as it should, the only thing, when walking the stool presses on the internal organs (((child 1g3m, weight 12 kg. I think that somehow i will fit. the store really liked
Received in 13 days! Very pretty effective, not yet tested outside, it is for occasional use. My child at 30 months 13,8 kg. a regret waist very fair is not suitable for a person who has more than 80 kg.
Everything is super. To rostov-on-don came for 3 days courier home.
Excellent quality and very caring and responsive store. Thank you for your cooperation.
All ok. Thank you