SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasty Queen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasty-queen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
awesome quality and the sweater is warm and very soft. I got the same size as I normally would have and the size is perfect you got enough room to move, I would definitely recommend this hoodie!
I ordered a white sweatshirt, delivery 12 days that could not but please. At 42-44 i ordered l, reading reviews, and it's a little like a bag on me, i had to take m. Quality is good, very soft, all seams are whole and smooth. On the growth of 175 sleeves came up perfectly, with a margin. I'm happy.
Ordered xl, specially that would be free, but in the end it came in size on s, it was necessary to take the largest size
Quality is super. It came quickly, the purchase is very satisfied, at its size m ordered xxl (to look oversize). The jacket is warm, fleece. I advise everyone to buy
The sweatshirt is normal only for such a price, i will not take it anymore, because galileo synthetics. On the sleeve inaccurately sewn cuffs and a pocket on the stomach, but this is not very noticeable. But i fixed it. Came quickly
All as in the picture. Package came for weeks 2
The bike is cool. On the parameters 96-68-98 and height 167, i ordered everything perfectly. and the length too. The quality is pleasant and there are no complaints about sewing either. Very warm and pleasant. Who likes well that would generally freely order on the size more on the same parameters. The store umnichka, all sent and came to me well, just very quickly. I recommend to buy and the seller too.
Thank you very much
It came as ordered, color, size, a little thread stuck out. My size s, height 173, ordered m, needed l. sleeves only-only, i wanted even freer
There were problems with sdek, and so everything is fine. The sweatshirt is warm and soft, but with the size lost, alas. I ordered xi for growth of 169. The sleeves are short, it was necessary to take xxl. The jacket crumpled came, but it's okay.
The sweatshirt is very high quality, odorless, the seams are all even, the delivery is very fast-courier. Seller thanks for the fast delivery and quality goods.
For your money super jacket. On size m height 175 size xxl came up well, slightly loose, sleeves back to back. The color is very beautiful. With the track there was a strange kotovassia-then in one city came, then in the other, then again somewhere left... Maybe a technical failure... but eventually arrived in three weeks to moscow, delivered courier sdek
Not oversize
Good hoodie
As in the dawn!