SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasty Queen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasty-queen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product fully corresponds to the description, satisfied with the products received. I recommend!
The goods are exactly the same as they described. Good quality and comfortable.Thank you for quick delivery.
Good pajamas. At og 92 l huge. I ordered the action for 224r.
Very satisfied with the goods. Fast delivery, the goods arrived in armenia in just 8 days. I recommend the store.
Quality is better than in showrooms!
The order came quickly (for 2 weeks). To ukraine by mail myst ekspress. The size approached. Ordered for parameters 94-74-100 size l. Slightly presses the elastic band on the shorts, but the shorts themselves sat well. Mike could be ordered a little less.
I order a second time-i like everything.
Pajamas are chic. And quality, and color, and tailoring. But with the size of a little missed. Size m bolshevat on the hips 93 cm.
The goods came quickly. For 2 weeks in rb. On pajamas i found a couple of protruding threads, but it's not critical. Upset that after washing pajamas painted bed linen!! The price in general would be lower for pajamas!!!
Looks great, materials has a nice feel. Delivered to UK within 1 week!
Super set! I bought at a discount but it costs its full price. Qualitatively sewn. Lace is very beautiful and neat. Straps can be adjusted. Size xxl at 48-50 is ideal. Ob-100 and og-100. Sits freely anywhere does not press. The fabric corresponds to the description. Shipping with tracking. Everything came quickly. The store is just a sweetheart, quickly answers and goes to contact. I will order here a robe and completely pajamas!!!
fast delivery . I get my order in 2 weeks .Google quality I can recommend store
It's very pretty and the exact taya
I'm in love with this kit. This is the third pajamas from this store. The store umnichka. everything comes quickly, fully tracked. put the elastic band as a gift. Such pajamas i took two. on my size 48-50, the size l sits better, as it does not crumble in the armpits. the same pajamas i have in the size of xl, all the same more, especially in the armpits.
Very quickly, pajamas are cool. At 48 size took xl, the priest is normal, the top is large. Not a problem-you can sew
The goods are exactly as in the photo. Fast shipping. Size m, as many wrote, was good from above, but not enough from below, in shortak where the elastic band. It's a pity, very cute pajamas, i'll try to stretch the elastic band, so as not to sit so close.
Pajamas chic, in size, odorless, packed well, the store put as a gift rubber) poisoned the seller the parcel quickly, came in a month. I recommend!