SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasty Queen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasty-queen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, as in the photo
The hat came a little crumpled, but under the steam it was straightened, very beautiful!
Came quickly. Packed well, in a vacuum bag. Slightly there were edges curved, but the iron to help you. Of the minuses a little stuck straw, but easily corrected. And so for such a price the hat is perfect. I recommend
Terribly packed hat. All in creases, looks unpresentable.
The hat came with a bubble inside, carefully packed. Stylish, i advise
Burst the package. Packaging is reliable. The hat itself is beautiful.
The order came quickly, the hat is all crumpled hope straightened
very good.
Duzhet vdyachna store for a spvidku delivery and yakisna pakuvannya. The goods are pre-satisfied, i recommend.
She's very funny, beautiful. The quality is good, it was very twisted, heavily pumped with water twice and it leveled overnight. Too big in the head) but this is not particularly visible. Looks great. Came quickly enough, to a new mail
Delivery to kiev 2 weeks, received at a new post. Hat cool
Hat fire! Came in a package with air, nothing was wrinkled in days 10
Very good and beautiful. Recommended 100%. Thanks store
I will not say that the quality of the hat is chic, a lot of protruding tails of straw. The tips of the ribbon tape are not processed and wet. Came almost not crumpled in a inflated package. On the head circumference 53 cm sat well. In the photo it looks beautiful, so i definitely recommend for a photo shoot.
The hat is very cool, not wrinkled, i recommend
The crumpled came, although the store promised that you would send in a vacuum package... And so i liked the hat, i had to iron the iron
Excellent)
Girlfriend is delighted with the hat came very quickly, to samara for 7 days
Come, it's okay!